Effective: December 1, 2023
We at Coral Care, Inc. value your privacy and are committed to keeping your Personal Data confidential. We use your data solely in the context of providing you with a convenient and high-quality software solution that allows healthcare providers and patients to easily and purposefully connect with each other for the provision of healthcare services.
This privacy policy applies to Personal Data Coral Care, Inc. collects from (1) legal parents or guardians of child(ren) receiving treatment through the Coral Care website (the “Site”) and any related services (the “Services”); and (2) healthcare providers providing treatment to pediatric patients on behalf of an organization authorized to use the Site (individually a “User” and collectively the “Users”). “Personal Data” includes any information that can be used on its own or with other information in combination to identify or contact one of our Users. We believe that transparency about the use of Our Users’ personal information is of utmost importance. In this privacy policy, We provide Users with detailed information about our collection, use, maintenance, and disclosure of Users’ Personal Data. The policy explains what kind of information We collect, when and how We might use that information, how we protect the information, and User rights as a provider or parent/legal guardian.
BY USING THE SITE AND SERVICES, USER IS ACKNOWLEDGING THAT USER HAS READ AND AGREES TO THE TERMS OF THIS POLICY. IF USER DOES NOT AGREE, PLEASE DO NOT LOG INTO, ACCESS, OR, IF APPLICABLE, ALLOW YOUR CHILD TO LOG INTO OR ACCESS THE SITE AND DO NOT SUBMIT ANY PERSONAL DATA TO US.
Notice Regarding Updates: Please note that We occasionally update this Privacy Policy. If We make a material change to this Privacy Policy, We will post a link to the modified terms on our website and will also notify User via email. User can store this policy and/or any amended version(s) digitally, print it, or save it in any other way. Any changes to this privacy policy will be effective immediately upon providing notice, and shall apply to all information We maintain, use, and disclose. If User does not agree to the changes, immediately delete the Site and all associated files from User’s device. If User continues to use the Site such notice, User is agreeing to those changes.In case User has any questions or concerns after reading this Privacy Policy, please do not hesitate to contact Us at privacy@joincoralcare.com. We appreciate your feedback. If you do not agree to the terms of this Privacy Policy or if you changes your mind at any point, you can delete your account by deleting the Site or notifying us by email at privacy@joincoralcare.com.
Coral Care, Inc. (“We”, “Us”, “the Company”) may process User Personal Data in accordance with this Privacy Policy. If We are processing Personal Data on behalf of a third party that is not an agent or affiliate of the Company, the terms of this Privacy Policy do not Apply—instead, the terms of that third party’s privacy policy will Apply. You can contact Us with any questions about our Privacy Policy at privacy@joincoralcare.com.
Our Site may contain links to websites and services that are owned or operated by third parties (each, a “Third-party Service”). Any information that User provides on or to a Third-party Service or that is collected by a Third-party Service is provided directly to the owner or operator of the Third-party Service and is subject to the owner’s or operator’s privacy policy. We are not responsible for the content, privacy or security practices and policies of any Third-party Service. To protect User information, We recommend that Users carefully review the privacy policies of all Third-party Services that the User accesses.
We collect Personal Data, which includes the following types of data and may include healthcare information or “protected health information”.
We collect demographic information, such as your name and email address, to assist us in creating User’s User Account.
Parents/Guardians: We also collect Personal Data such as your child’s birth year, sex assigned at birth, gender, height, and weight to assist us in creating your User Account and communicating with your child’s provider.
If User makes payments via our Site, We may require that Users provide to Us User’s financial and billing information, such as billing name and address, credit card number or bank account information.
If User contacts Us for support or to lodge a complaint, We may collect technical or other information from User through log files and other technologies, some of which may qualify as Personal Data. (e.g., IP address). Such information will be used for the purposes of troubleshooting, customer support, software updates, and improvement of the Services in accordance with this Privacy Policy. Calls with Coral Care may be recorded or monitored for training, quality assurance, customer service, and reference purposes.
We use common information-gathering tools, such as log files, cookies, web beacons, and similar technologies to automatically collect information, which may contain Personal Data, from User’s computer or mobile device as Users navigate our Services, or interacts with emails We have sent you. The information We collect may include your Internet Protocol (IP) address (or proxy server), device and Sitelication identification numbers, location, browser type, Internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and system configuration information, and date/time stamps associated with your usage. This information is used to analyze overall trends, to help Us provide and improve our Services and to guarantee their security and continued proper functioning.
(Parents/Guardians)In addition to demographic information, We will collect information regarding your child’s health conditions, age, sex assignment at birth, gender, weight, height, medical history, symptoms, information from the Site, and communications between your and the healthcare provider providing healthcare services to your child via the Site. We collect this information to provide User with the Services and to provide User’s healthcare provider providing healthcare services through the Site with the information required to provide medical treatment.
We process Users’ Personal Data based on legitimate business interests, in order to provide Our Services, to comply with Our legal obligations, and/or with User’s consent when we are required to obtain it. We only use or disclose Personal Data when it is legally mandated or where it is necessary to fulfill those purposes described herein. Where required by law, we will ask for your prior consent before doing so.
Specifically, we process Users’ Personal Data for the following legitimate business purposes:
Personal Data We through the Site will be stored on secure cloud-based servers in the United States. Personal Data may be transmitted to third parties, which parties may store or maintain the data on their secure servers.
We have a limited number of service providers and other third parties (“Business Partners”) that help Us run various aspects of Our business. These Business Partners are contractually bound to protect User’s Personal Data and to use it only for the limited purpose(s) for which it is shared with Us. Business Partners’ use of Personal Data may include, but is not limited to, the provision of services such as data hosting, IT services, customer service, and payment processing.
We may share Personal Data, if reasonable and necessary, to (i) comply with legal processes or enforceable governmental requests, or as otherwise required by law; (ii) cooperate with third parties in investigating acts or omissions that violate this Privacy Policy or the Terms of Service; or (iii) bring legal action against someone who may be violating the Terms of Service or who may be causing intentional or unintentional injury or interference to the rights or property of Coral Care, Inc. or any third party, including other users of Our Services.
We may share Personal Data with third parties that provide use services, including but not limited to, Our lawyers, auditors, accountants, or banks, when We have a legitimate business interest in doing so.
If We share Personal Data with a third party other than as provided above, you will be notified at the time of data collection or transfer, and you will have the option of not permitting the transfer.
Parents/ Guardians - We will share information you enter into the Site, as well as any reports generated by the Services based on the information you enter, with your child(ren)’s healthcare provider for treatment purposes. We will also share this information with any third-party or caregiver with whom you choose to allow Us to share such information. If, at any point, you want to deny access to one or more third parties, you can do so by emailing support@joincoralcare.com.
We will retain Personal Data for as long as you maintain a User Account and up to 7 years after the account is closed. The exact period of retention will depend on the type of Personal Data, Our contractual obligation to you, and Applicable law. We keep Personal Data for as long as necessary to fulfill the purpose for which it was collected, unless otherwise required or necessary pursuant to a legitimate business purpose outlined in this Privacy Policy. At the end of the Applicable retention period, We will remove Personal Data from our databases and will request that our Business Partners remove Personal Data from their databases. If there is any data that We are unable, for technical reasons, to delete entirely from our systems, We will put in place Appropriate measures to prevent any further processing of such data. We retain anonymized data indefinitely.
NOTE: Once We disclose Personal Data to third parties, We may not be able to access that Personal Data any longer and cannot force the deletion or modification of any such information by the parties to whom We have made those disclosures. Written requests for deletion of Personal Data other than as described should be directed to privacy@joincoralcare.com.
We may use cookies, web beacons, pixel tags, mobile analytics software, log files, or other technologies to collect certain information about your online activity and interactions with our emails, online and mobile advertisements, and to allow us to keep track of analytics and certain statistical information that enables Coral Care to improve our services and provide you with more relevant content and advertising offered by Coral Care, or through or linked from our services. You may disallow receiving cookies at any time through your web browser, but some features of the Service, such as account logins, may not work properly or you may not be able to use the Service at all. Similarly, you may set your mobile device to refuse to provide certain information, but certain features of the Service may not work without such information.
It is not our intention to use cookies to retrieve information that is unrelated to our Service or your interaction with our Service.
At this time, we do not respond to browser “do not track” or “DNT” signals.
We are committed to protecting the security and confidentiality of User Personal Data. We use a combination of reasonable physical, technical, and administrative security controls to maintain the security and integrity of Our Users’ Personal Data, to protect against any anticipated threats or hazards to the security or integrity of such information, and to protect against unauthorized access to or use of such information in our possession or control that could result in substantial harm or inconvenience to Users. However, internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure. As a result, We cannot ensure the security of information Users transmit to Us. By using the Services, Users are assuming this risk.
We store Personal Data on secure servers, and protect this data using a combination of technical, administrative, and physical security safeguards, such as authentication, encryption, backups, and access controls in accordance with federal privacy law. If We learn of a security concern, We may attempt to notify Users and provide information on protective steps to mitigate any potential harm, if available, through the email addresses that Users have provided to Us or by an in-Site notification. Depending on where Users live, Users may have a legal right to receive such notices in writing.Users are solely responsible for protecting information entered or generated via the Coral Care, Inc. Site that is stored on Users’ devices and/or removable device storages. We have no access to or control over Users’ devices security settings, and it is up to Users to implement any device level security features and protections Users feel are Appropriate (e.g., password protection, encryption, remote wipe capability, etc.). We recommend that Users take any and all Appropriate steps to secure any device that Users use to access Our Services.
NOTWITHSTANDING ANY OF THE STEPS TAKEN BY US, IT IS NOT POSSIBLE TO GUARANTEE THE SECURITY OR INTEGRITY OF DATA TRANSMITTED OVER THE INTERNET. THERE IS NO GUARANTEE THAT YOUR PERSONAL DATA WILL NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED DESPITE THE IMPLEMENTATION OF OUR PHYSICAL, TECHNICAL, OR ADMINISTRATIVE SAFEGUARDS. THEREFORE, WE DO NOT AND CANNOT ENSURE OR WARRANT THE SECURITY OR INTEGRITY OF ANY PERSONAL DATA YOU TRANSMIT TO US AND YOU TRANSMIT SUCH PERSONAL DATA AT YOUR OWN RISK.
In addition to securing User devices, as discussed above, We will NEVER send you an email requesting confidential information such as account numbers, usernames, passwords, or social security numbers, and you should NEVER respond to any email requesting such information. If you receive such an email that looks like it is from Us, DO NOT RESPOND to the email and DO NOT click on any links and/or open any attachments in the email, and notify Coral Care, Inc. support at help@coralcare.com. Users are responsible for taking reasonable precautions to protect their User ID, password, and other User Account information from disclosure to third parties, and Users are not permitted to circumvent the use of required encryption technologies. Users should immediately notify Us at help@joincoralcare.com if they know of or suspect any unauthorized use or disclosure of User ID, password, and/or other User Account information, or any other security concern.
Users have certain rights relating to their Personal Data, subject to local data protection laws. These rights may include:
Where the processing of Personal Data by Coral Care, Inc. is based on consent, Users have the right to withdraw that consent without detriment at any time or to exercise any of the rights listed above by emailing Coral Care, Inc at privacy@joincoralcare.com.
Users can change their email address and other contact information by contacting Us at help@joincoralcare.com. Users may make changes or corrections to other information, by contacting Us at privacy@joincoralcare.com. Please note that in order to comply with certain requests to limit use of Personal Data, We may need to terminate User’s account and User’s ability to access and use the Services, and User agrees that We will not be liable to User for such termination or for any refunds of prepaid fees paid by the User. User can deactivate User’s account by contacting us at privacy@joincoralcare.com.
We pledge not to market third party services to your without your consent. The only emails We send to you without your consent are those regarding User accounts or the Services. You can choose to filter these emails using your email client settings, but We do not provide an option for you to opt out of these emails.
If Your child is under the age of 13, you must give parental consent prior to allowing your child to use the Site. The Site does NOT allow children or any User to make their information publicly available. Parents/legal guardians have the right to review or ask us to delete their child’s Personal Data, as well as to refuse to permit Us to further collect or use Your child’s Personal Data. To do any of these, please contact us at privacy@joincoralcare.com with User’s request.
California residents may request and obtain from Us, once a year, free of charge, a list of third parties, if any, to which We disclose their Personal Data for direct marketing purposes during the preceding calendar year and the categories of Personal Data shared with those third parties. If User is a California resident and wishes to obtain that information, please submit a request by sending Us an email at privacy@joincoralcare.com. with “California Privacy Rights” in the subject line.
Users may contact Us with any questions about this Privacy Policy by email at privacy@joincoralcare.com. Please note that email communications are not always secure; so please do not include sensitive information in your emails to Us.
