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What happened
Last week, Mobile Therapy Centers of America in Libertyville closed without warning. Families learned by email that in-clinic, school-based, and daycare therapy services were ending immediately. Parents have not been able to reach the company by phone, email, or text, and many are still trying to get their children's records released.
If your family was affected, Coral Care can help. We are a pediatric in-home therapy provider serving Illinois, with licensed occupational therapists, speech-language pathologists, and physical therapists ready to take on new families in Lake County. Get started with Coral Care →
This guide walks through three things: how to get your child's records, how to keep progress from slipping while you transition, and how to start in-home therapy with Coral Care.
If you're a clinician from Mobile Therapy Centers, we're hiring in Illinois. Skip to the section for therapists →
How to request your child's records
Even when a pediatric provider closes, your right to your child's records does not go away. Under HIPAA, you can request a copy of all evaluations, progress notes, plans of care, and discharge summaries.
Step 1: Send a written request.
Email is fine. Address it to the clinic's last known contact, the CEO, and any clinical director whose name you have. Keep a copy of everything you send. Sample language:
"I am the parent and legal guardian of [child's name], date of birth [DOB], who received [OT / SLP / PT / ABA] services at Mobile Therapy Centers of America beginning [date]. Under HIPAA, I am formally requesting a complete copy of my child's records, including all evaluations, progress notes, plans of care, discharge summaries, and any reports submitted to insurance. Please send these to [email] or [address] within 30 days."
Step 2: If you don't get a response within 30 days, escalate.
- File a HIPAA complaint at hhs.gov/ocr (free, online).
- File a complaint with the Illinois Department of Public Health or the Illinois Department of Financial and Professional Regulation, which licenses OTs, SLPs, and PTs.
Step 3: Loop in your insurance.
Your health plan has copies of submitted claims, which can help reconstruct services and dates. Call the member services number on the back of your card.
Step 4: Loop in your school district.
If your child received services in school, the district may have copies of evaluations, IEP documentation, and progress reports.
Tip: When you start with Coral Care, we'll help you organize whatever records you've gathered and use them to build your child's plan of care. If you can't get records released, we'll do a fresh evaluation and pick up from where your child is today. Either way, we'll get your child back into care without waiting on a clinic that isn't responding. Get matched with a therapist →
How to keep progress from slipping while you transition
Care gaps are stressful, especially for kids who depend on routine. Most children recover quickly once therapy resumes. A few things that help in the meantime:
Keep the routine, even without the therapist. If your child had therapy on Tuesdays at 4pm, do something therapy-adjacent at that time. A sensory activity, structured play, a speech-rich book together. The predictability of the time slot matters more than the activity.
Lean on what you already know. If your previous therapist sent home exercises or visuals, keep doing them. Consistency beats intensity.
Write down what you're seeing. When you start with a new provider, hand them a short note: your child's current strengths, current challenges, and any regression you've noticed. A few bullet points is enough.
For kids in school with an IEP: Related services like OT, SLP, and PT are the district's responsibility, even if the outside clinic that was delivering them is gone. Contact your case manager.
For kids under 3: Illinois Early Intervention services may be available through Lake County Child & Family Connections.
The faster you start with a new provider, the shorter the gap. Coral Care typically matches families with a therapist within one to two weeks of getting started. Get started today →
Why families are switching to in-home therapy
The Mobile Therapy Centers closure exposed a problem that's bigger than one clinic. When your child's care is tied to a building, you are one closure, one schedule change, or one staffing crisis away from losing everything you've built.
In-home therapy is a different model:
Therapy happens where skills actually matter. Your kitchen, your bathroom, your child's bedroom, your backyard. The environment where your child needs to brush their teeth, get dressed, eat dinner, and play with siblings is the environment where Coral Care therapists work.
No commute, no waiting room. For families managing siblings, work schedules, and after-school exhaustion, in-home means the session actually happens. Every week, on time.
Parents are part of the session. You see what your therapist is doing and learn how to carry it through the rest of the week. The progress doesn't stop when the therapist leaves.
Consistent therapists. At Coral Care, your child works with the same OT, SLP, or PT every session. That continuity is everything for kids who take time to warm up.
A real plan if your provider changes. If a therapist ever leaves Coral Care, your family stays with us. We re-match you, transfer your child's plan of care, and keep the relationship going. You're not starting over.
How Coral Care works in Illinois
Who we serve. Children from birth through 21 with developmental, speech, motor, sensory, and behavioral needs.
What we offer. In-home occupational therapy, speech-language therapy, and physical therapy delivered by licensed Illinois clinicians.
Insurance. We accept many commercial insurance plans in Illinois. We'll verify your benefits before your first appointment, so you know exactly what's covered.
Timeline. Families are typically matched with a therapist within one to two weeks of getting started.
Get started → or call us at 617-463-9342.
Were you a therapist at Mobile Therapy Centers?
If you're an occupational therapist, speech-language pathologist, or physical therapist who was working with Mobile Therapy Centers, we'd love to talk.
Coral Care is growing in Illinois, and we're hiring licensed OTs, SLPs, and PTs who want to keep doing pediatric work without the clinic overhead. Our providers see kids in their homes, set their own schedules, and stay with the same families over time. We handle credentialing, scheduling, billing, and family matching, so you can focus on care.
A note from me
I'm Jen, CEO & Founder of Coral Care.
I started Coral Care after my older daughter's early intervention experience. We were lucky in a lot of ways and still found the system almost impossible to navigate. The hardest part wasn't the diagnosis or the therapy itself. It was the fragility of the whole thing. One clinic closing, one therapist leaving, one schedule change, and the carefully built routine you and your child depend on could fall apart overnight.
Reading the Mobile Therapy Centers story this week, I keep thinking about the parent who told NBC that the clinic was her son's second home. That sentence is the whole reason Coral Care exists. Kids deserve a model of care that doesn't depend on a single building staying open. Care should come to your family, with therapists you can count on, in the home where your child is already comfortable.
If you're a Lake County family looking for a way forward, we're ready to help.
Jen


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